Frequently asked questions
If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
Once we have received the order return, the refund will be processed within 14 business days.
Shipping Costs Explained: Everything You Need to Know Before Checkout.
If you want to change your order, please send us an email. We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
Trim the candle wick to about 1/4 inch (6 mm) before lighting.
Keep the candle away from flammable materials. At least a foot (30 cm) of clearance around the candle is recommended.
Ensure the room has good airflow to prevent the accumulation of smoke and soot.
Never leave a burning candle unattended–always extinguish it before leaving the room. Avoid using water, instead, a snuffer is a great tool for this.
Keep candles out of reach of children and pets.
Stop using the candle when it has burned down to within 2 inches (5 cm) of the holder to prevent overheating and potential fires.
Keep unused candles in a cool, dry place, away from direct sunlight and heat sources.
Have a fire extinguisher, smoke detector, and fire escape plan in place in case of an accident.
We believe in blending fun, energy, and purpose. Our candles not only infuse your space with lively scents but also encourage open conversations about mental health and self-care. We're on a mission to make mental health discussions as normal as lighting a candle.
Yes! Our candles are made from all-natural soy wax (which is renewable and biodegradable), cotton, lead-free wicks and certified fresh scents. We're committed to sustainable practices and use recyclable packaging elements, with a continued effort and focus to make them even more sustainable, in order to reduce our environmental footprint.
We actively promote mental health conversations through our candle collections, social media campaigns, and partnerships with mental health organizations. A portion of our profits is also dedicated to supporting mental health initiatives.
ShippingMost orders ship within 2-3 business days. Some orders may require up to 1 week to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact info@pickmeupgoods.com for a status update. We are unable to offer any expedited shipping options at this time.
Returns & Exchanges All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted within 7 days of delivery.
Trim the candle wick to about 1/4 inch (6 mm) before lighting.
Keep the candle away from flammable materials. At least a foot (30 cm) of clearance around the candle is recommended.
Ensure the room has good airflow to prevent the accumulation of smoke and soot.
Never leave a burning candle unattended–always extinguish it before leaving the room. Avoid using water, instead, a snuffer is a great tool for this.
Keep candles out of reach of children and pets.
Stop using the candle when it has burned down to within 2 inches (5 cm) of the holder to prevent overheating and potential fires.
Keep unused candles in a cool, dry place, away from direct sunlight and heat sources.
Have a fire extinguisher, smoke detector, and fire escape plan in place in case of an accident.
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